While Technology is supposed to make our lives easier and drive outcomes, it oftentimes does not yield the promised returns. When this occurs, businesses depend on reliable SMEs who can integrate technology in the operating environment.
The business world is fixated on the latest technologies. Think about it, a conference is not a “conference” without showcasing the latest and greatest software. More of the popular tech you’ve probably heard of is Speech Analytics, ChatBots, Knowledge Base, CRM, ACD, WFM, and Reporting software.
When new tech sparks your interest, it’s hard to imagine your business without it. To begin this journey, the typical approach to getting technology set up is 1. Purchasing, 2. Installation, and 3. Utilization
But its simpler said than done. Especially when you are trying to gage the ROI your company is gaining from your new tech. As experts in maximizing current and new technologies, here are some challenges we’ve seen companies face along the way:
Processes. When you have a need for new technology, you will oftentimes need to revamp the processes that surround your current systems. If you have ineffective processes wrapped around your new technology, your technology will likely operate ineffectively as well.
Data. In our data-driven culture, people can get overwhelmed with information overload. Mix that with new technology, and many people don’t know where to start. With our team of data analysts, we teach businesses how to translate data into meaningful insights.
Change Management. When you are upgrading your systems with a technology overhaul, it oftentimes means a shift in roles and responsibilities. This is usually because your new technology is replacing much of the outdated, tedious work your staff completed before. As the human operations experts, we know that people are used to comfort, so we’re here to help them through the change.
If you are struggling to find the ROI for your technology investment, or are looking for experts to help you wrap new processes around technology, give us a call at 239-338-8719.