Staff Augmentation Overview

Specialized staff augmentation can help your contact center achieve a number of business goals, especially when you have a specific staffing need to fill.  Rely on Insite’s Staff Augmentation services to provide skilled personnel to work under your direction to help you develop, maintain, manage, and support your contact center requirements.


  • Knowledge and expertise from our seasoned staff in a core area
  • Rapid improvement or implementation
  • Ability to increase or decrease our staff’s collaboration as the needs of your center change and evolve

Sample Results

Our client, Royal Caribbean, had been seeking a Workforce Manager for over 18 months.  By utilizing their existing budget dollars, Insite was able to place our interim Workforce Manager on site within 2 days.  During our engagement with Royal Caribbean, they maintained control of the contract duration, had access to the entire Insite family of experts and best practices and participated in a monthly consultative session on a topic of their choosing.