When you need to rapidly implement a new or improved process, use Insite’s Build & Transfer service. Insite can assist with a current call center process that is under performing or create a new process or procedure where there is a need, but no current direction.
Using industry expertise, we will customize a process specific to the unique characteristic needs of your organization. We can operate outside of your day to day operations and distractions to begin building and executing the roadmap recommendations. We will assist with the implementation of this new process by training your staff. This will help your staff efficiently integrate it into their daily workflow. We will leverage best practice approaches to avoid common pitfalls, boost customer experiences, and optimize performance.
- Avoid Common Pitfalls
- Leverage “Best Practice” approaches
- Quick pace to generate results
General Motors did not have any interval workforce management expertise. Through our Build and Transfer service, Insite built the Workforce Management team and the WFM capabilities in their Warren, MI location. We then transferred the process to GM, who has maintained their WFM team.