We are now approaching the second quarter of 2019, meaning your annual budget is in full effect. But do you have what you need to meet and exceed your 2019 goals?
If you want to get the most out of your money, it’s time to focus on increasing performance. One of the best ways to build up performance momentum is training. So where to begin?
We recommend training your supervisors, who are your key to operational success. Think about it, the average contact center supervisor controls over 120,000 customer interactions, 20 employees, and $500,000 of your labor budget dollars. If your supervisors get it right, it will have a trickle-down effect on the rest of your staff, creating an environment of high performance.
On average, top performing teams deliver 39.5% higher productivity than the rest of staff. Additionally, they perform at a much greater quality. The proof is in the data: top performers are able to shift your core performance by 10%.
Imagine if you can shift your annual performance by 10% by leveraging training in your first quarter. If you could gain that much value across your entire staff just by training your front-line leaders—wouldn’t you?
To learn more about how training can greatly impact your staff, give us a call at 239-338-8719.