Going global or adding to your global operations can be a demanding challenge for companies in general. Specifically for the contact center, some of the most challenging tasks can include determining locations, if outsourcing should be considered, and how long current locations will support current and growing capacity. Others areas that can be troublesome are selecting the right organizational model as well as ensuring that talent will be optimized. This challenge can be extremely time consuming and has a high margin for error.
We can help to migrate the time and risk away from you through a combination of a team of experienced experts and our ccBenchmark methodology. We can provide recommendations along with defining your future state in collaboration with you. From there, we can assist you through the implementation process with our implementation support. Staff augmentation and tailored consulting services might be useful throughout the implementation.
Learn more by clicking on our solutions below.
]Site benchmarking provides an outside eye in your company using your metrics and processes and comparing them to the 700 companies we’ve touched with the goal to share best practices and identify opportunities for improvement. LEARN MORE
Once your roadmap is defined, Insite will work quickly to execute your plan. Insite accomplishes this with a team of operational experts coupled with rapid cycle improvements to quickly implement, evaluate, and adjust.
Staff Augmentation helps your organization fill an open position as a short term placement till you’re able to find someone. This also helps you leverage our best practices where process improvements may be needed. LEARN MORE