Attrition can be one of the most costly challenges impacting your company’s operations. Recruiting, training, and developing agents can add up to thousands of dollars per agent. When multiple agents are leaving monthly, this challenge can exponentially increase into a multi-million dollar challenge per year. In addition, attrition can negatively impact the customer experience as experienced employees, who are better equipped to handle complex customer service issues might be walking out the door.
How we solve for this challenge largely depends on your unique environment. Most companies will need a diagnostic analysis that will primarily be executed through our attrition evaluation. After we’ve found the root causes, we can help implement a larger initiative with a number of services including implementation support, staff augmentation, training, and build & transfers.
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Attrition evaluation provides an outside eye into your company using your metrics and processes and comparing them to the 700 companies we’ve touched with the goal to share best practices and identify opportunities for improvement. LEARN MORE
Once your roadmap is defined, Insite will work quickly to execute your plan. Insite accomplishes this with a team of operational experts coupled with rapid cycle improvements to quickly implement, evaluate, and adjust.
Staff Augmentation helps your organization fill an open position as a short term placement till you’re able to find someone. This also helps you leverage our best practices where process improvements may be needed. LEARN MORE
Training for supervisors & above with a focus on metrics & analytical problem solving. It’s based around how you use all information for various systems to improve process and performance. LEARN MORE