Wrapping Processes Around Technologies While Technology is supposed to make our lives easier and drive outcomes, it oftentimes does not yield the promised returns. When this occurs, businesses depend on reliable SMEs who can integrate technology in the operating environment. The business world is fixated on the latest technologies. Think about it, a conference is not a “conference” without showcasing the latest and greatest software. More of the popular tech you’ve probably heard of is Speech Analytics, ChatBots, Knowledge Base, CRM, ACD, WFM, [...]
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So far Elisabeth Marrone has created 31 blog entries.
Setting your new technology up for success In our modern-day business environment, consumers expect fast-paced service and workers expect easy-to-use technology that allows them to excel in their work. Technology is always evolving, so businesses oftentimes must choose between upgrading current systems or investing in completely new systems. While it is a great enabler, technology must align with your complete vision before you make a purchase. When our clients go through this process, here are 4 items we’ve learned while helping them along [...]