Are Work at Home Agents Much Happier? Many people believe that working at home will make them much happier as the convenience is second to none. However, there are several challenges agents face in the work at home environment which could significantly offset the perks of working at home: Lack of Leadership Lack of Communication Limited face to face interactions with their co-workers Difficult New Hire Process Technology requirement hurdles While it is nice to work in the comfort of home, we see many [...]
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Capitalize on your Remaining Budget As we fly through the fourth quarter, most of us are focused on bringing 2018 to a strong close and preparing for a winning 2019. Budgets are top-of-mind and every day we’ve been hearing from clients on their top priorities… Things to Accomplish in 2018 Driving year end performance results Improving workforce management capabilities Developing supervisors and managers to optimally manage operations through analytics and human variables Acquiring or implementing a new site Developing improved agent training [...]