Getting the Most Out of NPS Do you know how loyal your customers are? If you don’t take measures like Net Promoter Score to track your customer experience, you are missing out on simple, actionable data which gives insight into future revenue growth. Companies that exclude this type of structured follow-up process grow at a slower pace than companies closing the loop. We wanted to back this up with data, so we looked at the companies who dominate their industry an conducted the analysis below. Just. [...]
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Wrapping Processes Around Technologies While Technology is supposed to make our lives easier and drive outcomes, it oftentimes does not yield the promised returns. When this occurs, businesses depend on reliable SMEs who can integrate technology in the operating environment. The business world is fixated on the latest technologies. Think about it, a conference is not a “conference” without showcasing the latest and greatest software. More of the popular tech you’ve probably heard of is Speech Analytics, ChatBots, Knowledge Base, CRM, ACD, WFM, [...]