A 6-Point FCR Increase Success Story In our last post, we talked about how top performing teams deliver 39.5% more productivity than the rest. So how exactly do you replicate the skills your top performers possess? We analyzed 5 different areas to include personas, exposure to other companies, skills, education, and attitudes. Based on our findings, we concluded it was not the personas, exposure, education, or attitudes. It was the skills that sit behind these personas. However, our research concluded the majority of supervisors had zero [...]
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Are you really prepared to meet your 2019 performance goals? We are now approaching the second quarter of 2019, meaning your annual budget is in full effect. But do you have what you need to meet and exceed your 2019 goals? If you want to get the most out of your money, it's time to focus on increasing performance. One of the best ways to build up performance momentum is training. So where to begin? We recommend training your supervisors, who are your [...]