Top 10 Technological Contact Center Trends

2017-09-25T14:57:13-04:00

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Smartphones: Global smartphone shipments are expected to jump this year by 25% according to Digitimes Research, By 2015, IDC expects more US consumers will access the internet through smartphones than PC’s. Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as [...]