How have we helped our clients?

Most of our clients are currently focusing on their 2018 priorities and you might be too! We explored 2018 priorities in our previous email. Here, you will find a number of ways we have helped our clients achieve their priorities over the past year. To begin, 40% of our clients requested a data driven improvement roadmap to quickly boost the customer experience or decrease inefficiencies

EVALUATION, PROCESS MAPPING, AND AUTOMATION IDENTIFICATION

Assess and compare your company’s performance using a combination of process mapping, data analysis, an outside perspective, and leading best practices from other companies to obtain a data driven list of opportunities which include quick hits and key focus points for 2018.

TRAINING

Equip your supervisors and managers with knowledge, tools, and techniques to drive improvements in Customer Experience, Quality, Efficiency, Sales, Timeliness, Attrition, Collections, and others through training.

TRAINING

Equip your supervisors and managers with knowledge, tools, and techniques to drive improvements in Customer Experience, Quality, Efficiency, Sales, Timeliness, Attrition, Collections, and others through training.

IMPLEMENTATION

Utilize an Insiter to swiftly take action on identified initiatives to quickly boost metric performance.

STAFF AUG

Provide staff with access to Insite’s library of best practices and expert consultants to solve any complex challenge while you search for the ideal candidate.

If any of these items align to what you want to accomplish this year, please give us a call. We welcome all exploratory discussions.